At NK BOTANICA, Pakistan’s No. 1 skincare brand, we’re dedicated to delivering organic skincare, natural face wash, and skin brightening products with unmatched quality. As a women-led skincare brand, customer satisfaction is our top priority. However, due to the hygienic nature of cruelty-free and vegan skincare, we maintain a strict no-return, no-refund policy — except in the following cases:

Damaged or Incorrect Product

You may request an exchange within 48 hours of delivery if:

• Your organic serums, non-comedogenic face wash, or sulphate-free cleanser arrives damaged.
• You receive the wrong combination skin product or men’s skincare item.

Contact us at nkbotanica@nkbotanica.com with:

• Your order number.
• Clear photos of the product and packaging.

We’ll guide you through the process to ensure a smooth and hassle-free experience.

Delivery Delays

As a trusted name in natural skincare, we aim to deliver within 2–5 working days. However, unforeseen courier delays may occur. Refunds will only be issued if your products remain undelivered after 15 working days.

Return Eligibility

• Products must be unused, unopened, and in their original packaging.
• Customers are responsible for return shipping costs.
• We will assist and guide you through the return process via email.

Thank you for choosing NK Botanica — where ethical beauty meets clean beauty. Trust us for radiant, healthy skin all year round, including winter skincare essentials.